The timing of refunds for reservation fees and cancellation fees will be communicated to your financial institution approximately one to two weeks after we complete the transaction.
After that, the money will be refunded to the customer through processing within the financial institution.
Please contact us via message to find out if we have completed the process.
Please contact your financial institution after our processing is complete.
However, please note the following:
- We cannot track the refund after it has been processed.
- The number of days required for refunds varies depending on the financial institution, so even if you contact your financial institution immediately, you may not receive a response. In that case, please contact us within a certain period.